When Green Bay Metro set out to replace its aging CAD/AVL system, they weren’t just looking for new software. They were looking for a partner, someone they could trust to deliver technology that worked for their team, their community, and their riders. That’s what they found in NAVINEO, an offer from Ineo Systrans, an Equans entity.
Patty Kiewiz, Director of Transit for the City of Green Bay, has been with the agency for over two decades. She remembers the challenges of working with a previous vendor whose product had grown unreliable through multiple ownership changes.
“There were issues with the location data, the software was complex, and we didn’t feel confident in how things were working,” she said. “Customer service was also a concern. It just wasn’t a good fit for us anymore.”
Finding the right fit
As Green Bay Metro began the search for a new system, Kiewiz had a clear set of priorities. The new solution needed to be reliable, intuitive, and backed by a team that communicated openly and consistently. It also had to work well for riders and be manageable for the agency’s staff.
“We wanted something that was easy to navigate, both for our team and for our customers. And we needed a partner who would be responsive because transit doesn’t run 9 to 5.”
Ineo Systrans’ rollout plan, transparent communication, and user-friendly design quickly stood out. Kiewiz said the presentation from their team helped seal the deal. “He was knowledgeable and thorough. It gave us confidence that the support would be there when we needed it.”
A Smooth transition
From the start of implementation, the Ineo Systrans team made an impression. The install crew worked closely with Green Bay Metro’s maintenance department to coordinate vehicle rotations and minimize service disruptions.
“Our maintenance staff couldn’t say enough good things. Everything was well-organized, and the team on-site was phenomenal.”
Training was equally hands-on. Ineo Systrans spent time at the agency’s dispatch office, walking supervisors and staff through every function. Follow-up Zoom sessions ensured the team could ask questions and get comfortable with new features.
“The training was great. Our staff felt supported every step of the way,” Kiewiz said.
With NAVINEO fully in place, Green Bay Metro now relies on the platform every day. The dashboard feature, which allows each user to customize their view, has been especially valuable.
“In past systems, there was just one dashboard for everyone. With NAVINEO, each user can set it up based on what matters most to them. That kind of personalization makes a big difference.”
NAVINEO also solved a major issue from the past: reliable location data. Riders now receive accurate, real-time information, which has gone a long way in rebuilding public trust.
“With the old system, we didn’t have good information, and people noticed. NAVINEO has helped us get that right, and the feedback from our community has been very positive.”
Improving service for everyone
Green Bay Metro riders access real-time trip data via a dashboard on the agency’s website.
“Our customers love that they can select their route, see all the trips, and get a full view of what’s happening. It’s clear and easy to use.”
NAVINEO also helps dispatchers communicate quickly with drivers and passengers. Alerts, detour notices, and service updates are pushed out right away.
“The more communication we can share, the better. NAVINEO gives us that flexibility.”
Better internal visibility
Internally, NAVINEO has helped the Green Bay team improve schedule adherence and service reliability. When issues arise, the system makes it easier to pinpoint whether the delay stems from traffic, a driver issue, or another cause.
“We rely on on-time performance data to keep our service running smoothly. NAVINEO gives us the insight to troubleshoot and adjust in real time.”
Support that stands out
For Kiewiz, one of the most valuable aspects of the partnership with Ineo Systrans has been the continued support after launch.
“They’re responsive, open to feedback, and always willing to help. I’ve worked with other vendors where once the contract is signed, the communication falls off. That hasn’t been the case here.”
When asked what she would say to another agency considering NAVINEO, Kiewiz didn’t hesitate.
“Trust them. I’ve had good vendor experiences and not-so-good ones. Ineo Systrans has been professional, helpful, and customer-focused. From a director’s perspective, I want to make sure our team has what they need when things come up—and they will come up. NAVINEO gives us that confidence.”
Final Thoughts
NAVINEO has helped Green Bay Metro improve service, streamline internal operations, and rebuild rider trust. From installation to daily operations, the system has delivered on its promises.
“Things sound too good to be true sometimes. I get that,” Kiewiz said. “But talk to someone who’s using the system. That made all the difference for us.”
For transit agencies looking for a CAD/AVL system that’s reliable, intuitive, and backed by a team that cares, Green Bay Metro’s story is proof that the right partner can make all the difference.