Long-term support services and maintenance
We design, manufacture and develop our Hardware and Software to ensure guaranteed availability and a high level of durability. NAVINEO continues to improve the reliability of its products from the design stage onwards and mobilizes our customer service team.
DEDICATED TEAM
- 1 Project Manager / System engineer / deployment engineer throughout the duration of the project, operation-oriented support.
- Installation teams trained in pairs
LISTENING TO THE CUSTOMER
- On a daily basis through on-site presence or remote support,
- User clubs,
- Project satisfaction survey carried out by the manager of the business center,
- Ineo Systrans’ biannual satisfaction survey.
TRAINING
- Training Center,
- Training materials, detailed user manuals, user memo,
- Continuing training platform (web & e-learning).
CUSTOMER SUPPORT
- Salesforce CRM web platform, accessible 24/7,
- On-demand hotline (standard INEO business hours, up to 24/7).
DOCUMENTATION
- Standardized documentary pack.
À LA CARTE SERVICES
- Technical support on request,
- Statistical dashboards, data analysis,
- …
The NAVINEO CAD/AVL system by Equans supports the expansion of your fleet and improvement of your quality of service. Upgrade plans and operational maintenance extend the life of your installations and safeguard your investments.
NAVINEO E-learning
Modernize your training tools with a..:
- Prompt follow-up of trainees’ progress
- Quality learning and reduced loss of information
- Accessible and user-friendly platform
- Fun and dynamic approach with videos, practical exercises, quizzes, score and final assessment
For a better integration of public transit drivers.
Benefits:
- Provide quality training for drivers to improve the efficiency of public transport.
- Facilitate the integration and training of drivers for more reliable transport.
- Modernized business tools and dynamic training environment.
- Reduced loss of information and real-time monitoring of trainees’ progress.
- Deployment of a CAD/AVL system: a streamlined process for drivers training to use the mobile data terminal encompassing both new staff and ongoing training.
+81%* of users have shown that the e-learning solution has had a positive impact on their daily work routine.
* Survey of 200 participants
NAVINEO E-LEARNING FOR USER
NAVINEO E-LEARNING FOR TRAINOR